This time is treated only when you place your orders before 2:00 pm. Any orders you place after 2:00 pm will be processed the next morning. The delivery time does not include any public holidays or weekends

REFUSED PACKAGES

If any package gets returned to us by the carrier there is a reshipping fee of $9.99 + $4.99  US ( Handling fees)

This applies for any of the following:

• Packages That The Carrier Was Unable To Deliver Due To Insufficient Address
• Customer Missed 3 Delivery Attempts
• Customer Failed To Pick Up Package From  Post Office After Delivery Was Missed
• Click on this link to purchase your return Label https://www.shanshar.com/collections/kits/products/returned-or-refused-packages 

RETURN POLICY

shanshar.com does not allow returns or exchanges on any opened, unsealed, or used products unless you have experienced an allergic reaction. (Please see Allergic Reaction section below). All Make-up & Hair Care  are non-refundable/non-exchangeable due to hygienic reasons.

We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 7 days of receiving the order  with an authentic receipt. Shipping charges will not be refunded or credited.  Hair Care and Make-up will not be refunded, exchanged or credited under any circumstance due to hygienic reasons.

We reserve the right to deduct the shipping costs from returned/exchanged items that had originally qualified for free shipping. 

Allergic Reactions

We understand that sometimes certain products do not agree with your skin type. SHANSHAR.COM  will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48hours of use.  SHANSHAR.COM reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.

Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.

Shipping  costs cannot be refunded. It is the customer’s responsibility to pay the shipping fees associated with the return or re-shipment of the items. Customer's that refuse delivery of orders are responsible for all shipping costs including return shipping.

 If the returned order qualified for free shipping, a 20% restocking fee will be deducted from the refund amount.

CUSTOMS, IMPORT FEES AND IMPORT RESTRICTIONS

If you're ordering from US or outside of CANADA, your order may be subject to customs and import duties. SHANSHAR.COM  has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges

Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.

SHANSHAR  reserves the right to charge shipping on all orders where the customer lives in remote areas and excessive shipping charges apply.

ShanShar