Our Policy

At ShanShar Beauty, we are committed to offering high-quality products and exceptional service. To ensure a smooth shopping experience for all our valued customers, we’ve outlined our store policies below.

Order Processing

  • Orders are typically processed within 2-3 business days. You will receive an email confirmation with tracking details once your order has been shipped.
  • Please ensure all shipping information is accurate at the time of purchase. ShanShar Beauty is not responsible for delays or issues due to incorrect shipping details.

Shipping Policy

  • We offer both domestic and international shipping. Shipping rates and delivery times may vary based on location and shipping method chosen at checkout.
  • All orders are shipped with tracking information, and we encourage customers to track their packages. ShanShar Beauty is not responsible for lost or stolen packages once confirmed as delivered.

Return & Exchange Policy

At ShanShar Beauty, we want you to love your purchase. If for any reason you are not completely satisfied, please refer to our return policy:

  • Returns: Returns are accepted within 3 days of receiving your order. All items must be returned in their original condition, unused, and with all original packaging and tags.
  • Exchanges: You may exchange items for a different produits within 3 days. The item must be in its original condition, and shipping costs for exchanges are the responsibility of the customer.
  • Non-returnable items: Due to hygiene reasons, certain products such as skincare, cosmetics, and intimate apparel are non-returnable unless defective.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable service, as we cannot be responsible for lost or damaged returns.

Refunds

  • Refunds will be processed within 10-15 business days after receiving and inspecting your return. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
  • If you haven’t received your refund within 30 days, please contact us at contact@shansharbeauty.com.

Order Cancellations

  • Orders can be canceled within 24 hours of placement. After this period, we begin processing your order, and cancellations may not be possible.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund once the issue has been verified.

Price Adjustments

  • We do not offer price adjustments on previous purchases. Once an order is placed, the price is final.

Contact Information

For any inquiries, please reach out to our customer service team at contact@shansharbeauty.com. We are here to help you with any questions or concerns.

 

Shannon & Sharron Beauty